Shipping & Returns

Shipping Information

 

Delivery Areas We offer shipping to various locations within Malaysia, ensuring that your products reach you no matter where you are in the country.

 

Shipping Costs Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to offer competitive shipping rates to provide the best value to our customers.

 

Delivery Time

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Time: Standard deliveries are made within 3-7 business days, depending on your location. During peak seasons or holidays, shipping times may be slightly longer.

 

Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's status and estimated delivery date through our courier’s website.

 

Shipping Methods We partner with reliable and reputable courier services to ensure that your products are delivered safely and on time. Our shipping partners include:

  • Pos Laju
  • J&T Express
  • DHL Express
  • Shopee Express
  • Lazada Express
  • GDEX
  • Ninja Van
  • FedEx
  • Skynet
  • ABX Express
  • City-Link Express

 

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes to ensure the safe and secure delivery of your products.
  • International Shipping: Currently, we do not offer international shipping. We are working to expand our services and hope to offer international shipping in the future.

 

Returns Policy

At Vacuum Sealer Malaysia, we take pride in the quality of our products. Therefore, we have a strict return policy to ensure customer satisfaction and product integrity.

  • Eligibility: Returns are only accepted for items that are defective or damaged. Unused and unopened items are not eligible for return.
  • Discounted Purchases: Items purchased at a discounted price are final sale and are not eligible for return or exchange, except in the case of defects or damage.
  • Return Process: To initiate a return for a defective or damaged item, please contact us at business-coordinator@vacuumsealermalaysia.com with your order number, photos of the defect or damage, and a detailed description.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Refunds: Refunds for defective or damaged items will be processed within 7-10 business days after we receive the returned product. Refunds will be issued to the original payment method.
  • Exchanges: If you need to exchange a defective or damaged item, please contact us to arrange the exchange process.

 

Damaged or Defective Items

  • Inspection: Please inspect your order upon receipt and contact us immediately if any items are damaged or defective.
  • Replacement: We will arrange for a replacement or refund for damaged or defective items at no additional cost to you.

 

Contact Us

If you have any questions regarding our shipping and returns policy, please contact us at business-coordinator@vacuumsealermalaysia.com.

Alternatively, you can use the form below to send us a direct message. We value your feedback and will respond as promptly as possible. We are here to assist you!

  • Your Name
  • Your Email
  • Phone Number
  • Comment / Question